Chapter 1. The basics of behavior
Chapter 2. Understanding body language.
Chapter 3. Working with behavior and training professionals    
Chapter 4. The hospital environment
Chapter 5. The patient-friendly reception area.
Chapter 6. Patient-friendly handling in the exam room
Chapter 7. The client's role in patient transportation    
Chapter 8. The client’s role in at-home preparation
Chapter 9. The client’s role in the clinic
Chapter 10. The role of medications in the clinic
Chapter 11. Emergency treatment and critical care patients
Chapter 12. Other small companion animals and exotics    
Chapter 13. Palliative care and euthanasia